Customer Service Crew - Yogyakarta

Join Bisa Group as a Customer Service Crew in Yogyakarta and become part of a dynamic team dedicated to delivering exceptional hospitality experiences. In this role, you will be the face of our brand, ensuring every customer interaction is warm, efficient, and memorable. As a Customer Service Crew, you will handle customer inquiries, resolve issues, and provide top-notch service using our in-house CRM system, Bisa CRM. This role is perfect for someone looking to grow their customer service skills in a fast-paced environment while contributing to a company known for its innovative approach to hospitality.

Bisa Group is a leading player in the hospitality industry, with a strong presence in Yogyakarta. We are committed to creating a positive and inclusive work environment where every team member can thrive. By joining us, you will have the opportunity to work with cutting-edge tools and technologies, and to be part of a team that values continuous learning and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
• Provide exceptional service using Bisa CRM to track and manage customer interactions.
• Assist in training new hires and maintaining high service standards.
• Collaborate with the team to improve service processes and customer experience.
• Maintain a clean and organized workspace, adhering to company policies and procedures.
• Participate in team meetings and contribute to the development of service strategies.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Proficiency in using Bisa CRM or similar customer relationship management systems.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language, both spoken and written.
• Basic understanding of hospitality industry practices.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent, preferably with additional certifications in customer service.

🛠️ Keahlian

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