Front Desk Guest Services Agent (GSA)

Join our team at Hotel Metland Seva Seminyak as a Front Desk Guest Services Agent (GSA) and become part of our commitment to delivering exceptional guest experiences. We are seeking a friendly, professional, and detail-oriented individual to be the first point of contact for our valued guests. In this role, you'll be responsible for handling check-ins, check-outs, and managing guest inquiries, ensuring a seamless and enjoyable stay for our guests. Hotel Metland Seva Seminyak is a renowned hotel in Seminyak, Bali, known for its luxurious amenities and exceptional service. This is your opportunity to be part of a team that values guest satisfaction and continuous improvement.

As a Front Desk Guest Services Agent, you'll be the face of our hotel, providing a warm and welcoming atmosphere. You'll work closely with our housekeeping, restaurant, and other departments to ensure that every guest's needs are met. This role offers a dynamic and challenging environment, with the chance to develop your skills and grow within the hospitality industry. We are looking for someone who is passionate about providing excellent service and making a positive impact on our guests' experiences.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and professionally.
• Manage guest inquiries and provide information about hotel facilities and services.
• Coordinate with housekeeping, restaurant, and other departments to ensure a seamless guest experience.
• Process payments and manage guest accounts using hotel property management system (PMS).
• Maintain accurate and up-to-date guest records.
• Assist with special requests and ensure guest satisfaction.
• Promote hotel services and amenities to enhance the guest experience.
• Ensure compliance with hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or guest services in the hospitality industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with hotel property management systems (PMS) such as Opera, Siriux, or similar.
• Detail-oriented with a keen eye for accuracy.
• Ability to work in a fast-paced and dynamic environment.
• Valid SIM card and ability to work shifts including weekends and holidays.

🛠️ Keahlian

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