Customer Service Representative - Healthcare Voice Support (Urgent Hiring)

Are you a passionate and customer-focused professional looking to make a meaningful impact in the healthcare industry? Tasks Everyday is urgently hiring Customer Service Representatives for our Voice Support team, specializing in healthcare accounts. Located in the vibrant city of Canggu, Bali, our team is dedicated to providing exceptional customer service to healthcare providers and patients alike.

As a Customer Service Representative in our Voice Support team, you will be the first point of contact for our customers, handling inbound and outbound calls with professionalism and empathy. You will assist in resolving customer inquiries, complaints, and issues, ensuring a seamless and positive experience for all parties involved. This role offers a unique opportunity to work in a dynamic and growing industry, with the chance to develop your skills and advance your career in the healthcare sector.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from healthcare providers and patients, providing information and assistance as needed.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Document customer interactions and maintain accurate records using our in-house CRM system.
• Collaborate with other team members to ensure a high standard of customer service is maintained.
• Stay up-to-date with industry trends and best practices in healthcare customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide exceptional customer service, going above and beyond to exceed customer expectations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or similar role, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to build rapport with a diverse range of customers.
• Excellent written and verbal communication skills in English.
• Proficiency in using CRM software, such as Salesforce or Zoho.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Valid SIM card and reliable transportation to commute to our office in Canggu, Bali.

🛠️ Keahlian

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