Customer Retention Specialist - Field Canvassing (Bintaro, Tangerang Selatan)

Join Astra Credit Companies as a Customer Retention Specialist – Field Canvassing in Bintaro, Tangerang Selatan and play a pivotal role in driving customer engagement and retention through direct field interactions. This dynamic position combines strategic planning with hands-on fieldwork, making it perfect for someone who wants to make a tangible impact on customer relationships.

At Astra Credit Companies, we are leaders in the credit and finance industry, and we are looking for a passionate Customer Retention Specialist to join our team. In this role, you will be responsible for visiting customers in the field to understand their needs, address any concerns, and build long-term relationships. This is an excellent opportunity to leverage your communication skills and industry knowledge to help our customers achieve their financial goals.

As a Customer Retention Specialist – Field Canvassing, you will be part of a team that is dedicated to providing exceptional service to our customers. You will use tools like Salesforce and Google Maps to manage customer interactions and plan your routes efficiently. This role offers a competitive salary and the chance to grow within a reputable company.

📋 Tanggung Jawab Pekerjaan

• Visit customers in the field to understand their needs and address any concerns.
• Build and maintain strong relationships with customers through regular interactions.
• Use Salesforce to track customer interactions and update records.
• Plan and optimize field routes using Google Maps to ensure efficient use of time.
• Provide exceptional customer service and support to help customers achieve their financial goals.
• Identify and address customer issues promptly to prevent churn.
• Collaborate with the sales and customer service teams to ensure a cohesive approach to customer retention.
• Participate in team meetings and contribute to the development of customer retention strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Proficiency in using Salesforce and Google Maps.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with the credit and finance industry is a plus.
• Valid driver's license and a reliable vehicle for field work.
• Ability to travel extensively and work outside of regular business hours as needed.

🛠️ Keahlian

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